Tone Deaf: When brands lose sight of mission

Businesses exist for a variety of purposes. Some offer products to meet needs in the market. Others provide essential services. Some may focus on social change. But there’s an old saying I learned in politics: you can’t fight for a cause if you can’t feed your family. The same translates to business: you can’t support causes if you don’t make a profit.

Whatever the cause, whatever the reason, it’s critical organizations do their homework first. Does it align with your current customer profile? Does it signal a departure from what you’ve done in the past? How will employees or suppliers respond? How will it impact you.

So keep reading as we look at recent brand crises - and how it impacted how different organizations operate.